8/4/2023 0 Comments Apple secrets cozumel![]() ![]() ![]() One big secret is the room service! It is FABULOUS. The restaurants were all great! We only waited a handful of times for seating, but the waits were not excessive and we didn’t mind at all to just enjoy the scenery or sit at a bar. You choose and program an entrance pin and it’s one less stress to worry about. The room also came equipped with a personal safety deposit box-this was quite handy! Especially traveling with our passports and debit cards, it was nice to be able to not worry about where they were. Our room was beautiful! While it was described as a “pool view”, we actually had a perfect view of the ocean along with it. This was our first experience at an all-inclusive resort and we were very eager to explore. When we arrived, we were greeted immediately and offered drinks! The staff took our bags and showed us to our room while also explaining the resorts’ various amenities along the way. My husband and I stayed at the Secrets Aura resort from 01/03/20-01/09/20 for our honeymoon. We would go back again only if we booked a preferred room and they do some updating. The main pool by the ocean had great bar service and you could order lunch from the grill menu and have it brought to your lounger. The service at the preferred pool bar and the preferred lounge was great. Our friends who were staying in the same building had a similar problem and found a huge amount of mold all in behind the A/C unit which one of them was badly allergic to and had to move rooms as well. We had to change rooms once when the floor had an inch of water on it from a recurring problem with the A/C unit. As for our room it was tired and lacking. The upgraded rooms in the preferred section look great and the people we talked to that were staying in them really liked them. The restaurants that they do have were good.We really enjoyed the seafood restaurant for its location at the beach. The restaurant selection is much reduced from the other Secrets in that they were missing an Asian restaurant and no Italian. ![]() Most likely because the swim up bar in the other pool was shutdown due to a plumbing problem the whole week. As for having to upgrade to preferred to access the preferred pool that didn't actually have to happen as everyone was in that pool. It does not include the upgraded bath amenities or the Snacks. This only includes access to the prefered pool and the preferred lounge. If you decide to upgrade to the "Preferred Amenities" without upgrading your room. Second piece of very important information. I would of booked an oceanview swimup and we did try but they had none available. ![]() All the "swim up " rooms up on the hills with the slides are two feet deep. So to be clear if you are booking a Pool view swim up room you need to be on the lower blocks of rooms at the pool level. You litterally had to sit on your bum to "soak". We were very excited about this as we had been not told one very important piece of info. We booked a Swim up room with the slide to the pool below. The location of the Aura really can't be beat the beach is great and the views are fantastic from the breakfast buffet restraurant to the grill in front of the main pool. We always had an enjoyable dinner and the service was supper. From the room cleaning to the bar service and the people at the front desk. First off let me say the service is great at the Aura and everyone is fantastic. So we had come to expect certain things from the Secrets Brand. We have stayed at Secrets resorts 4 times before this and we had stayed at Secrets Akumal in April. We stayed at the Secrets Aura Cozumel in November of 2019. ![]()
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